Customer Service

Comments or questions? Call (877) 347-2848, email sales@timberstoves.com, or use the form below.

Mail: PO Box 761, Mt. Angel, OR 97362

Return policy

We accept returns only on items bought directly from Timber Stoves by phone, at a sponsored event, or on timberstoves.com. You can return products up to 30 days from the original ship date. Holiday orders placed November 19 to December 25 get 45 days. Everything must be unused, unassembled and in the original packaging. Please include a copy of your receipt.

Once we get the return, a full refund for the merchandise goes back to your card within 10 business days. If that card is no longer active, we'll mail a check within 30 days. Original and return shipping are not refundable. Returns must be postmarked within 30 days of the original ship date, or 45 days for holiday orders. No refunds after that.

Bought from an authorized Timber Stoves dealer? Contact the dealer for their return policy.

3-year warranty

Wood Pellet Products LLC warrants its heaters against defects in material and workmanship under normal use and maintenance for three (3) years from the date of original purchase. This does not cover the finish. WPP will provide a replacement for any part found to be defective. Parts approved for return by WPP's parts department must be returned prepaid. The warranty does not cover labor to diagnose or replace defective parts, or freight to ship them. WPP is not liable under this or any implied warranty for incidental or consequential damages. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

The warranty is void if the unit is not assembled or operated according to the instructions; the unit is resold or traded to another owner; parts, accessories or fuels not compatible with the unit are used; the unit is used in a commercial or food service application; or the unit is abused or not maintained.

To process a claim we may need proof of your purchase date. Keep your receipt or invoice with your records.

Need help with assembly, parts or anything else? Reach out below.