Refund policy

We accept returns only on items bought directly from Timber Stoves by phone, at a sponsored event, or on timberstoves.com. You can return products up to 30 days from the original ship date. Holiday orders placed November 19 to December 25 get 45 days. Everything must be unused, unassembled and in the original packaging. Please include a copy of your receipt.

Once we get the return, a full refund for the merchandise goes back to your card within 10 business days. If that card is no longer active, we'll mail a check within 30 days. Original and return shipping are not refundable. Returns must be postmarked within 30 days of the original ship date, or 45 days for holiday orders. No refunds after that.

Bought from an authorized Timber Stoves dealer? Contact the dealer for their return policy.

To start a return, call (877) 347-2848 or email sales@timberstoves.com.